Privacy statement

Table of contents


1. Basic information

We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about the handling of your personal data when using our offers on the Internet, such as our website. The following information also refers to the use of our offer with mobile devices, e.g. smartphones or tablets. Personal data are all data with which you can be personally identified or which make you identifiable via an identifier, for example via your IP address.

This data protection declaration explains the legal basis and purpose on which this is done. In addition, we inform you about your rights with regard to the use of personal data. If you have any questions regarding the use of your personal data by us, please contact us as the responsible body (contact under point 2).

Our website and services may contain links to other websites which are not operated and maintained by us. This privacy policy applies only to our website and its services. If you visit the websites of third parties, you should read the corresponding data protection declarations which apply to the use of the respective website.

This online service uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the responsible person). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser line.

2. Who we are (responsible for data protection)

Responsible for the data processing on our online offer in the sense of the data protection basic regulation (DSGVO) is:

CMR Container Maintenance Repair Hamburg GmbH,

Witts Weide 9, 21107 Hamburg, Germany

Contact details of our company data protection officer:

3. Data collection when visiting our online offer

We collect your personal data primarily in order to be able to provide you with services. These are also necessary so that you can access certain websites. The personal data include:

  • Your email address

The services include, among other things, the testing of exemptions and registration in the customer area. When checking exemptions, you will be directed to the site


The term “services” refers to all existing and future products and services of Container Maintenance Repair Hamburg GmbH.

Even a visit to our website (without registration) automatically leads to the anonymous collection of the following data on our server:

abbreviated IP address,

Date/time/time zone of access,

Access status,

Access mode,

Protocol type,

Type and number of pages accessed by us,

Name and size of the called files,

Home website,

the web browser used,

operating system used.

The above non-personal information is automatically collected through the normal operation of our Internet services. A combination of this usage data about the visit to our pages with the personal data provided via the registration mask does not take place. For us, any personal reference to the usage data is excluded.

For the purposes mentioned above, only our IT administrator has internal access to this data. For the maintenance and programming of our website, we cooperate with reonex,und Dokumenta AG, with whom we have concluded a contract for order processing for this purpose.

We collect the above-mentioned data only for the period of use; once use has ended, the data will be deleted immediately, but at the latest after seven days.

We receive information via so-called cookies and web analysis services as soon as your web browser opens our pages. These identifiers support various service features of our Web site and are automatically transferred to your computer’s hard drive or other mobile device via your Web browser. This function can prevent you by setting your browser accordingly. In this case, however, a personalized service is not possible. In these cases, your anonymous IP address may also be transmitted to the USA. More information on the cookies and web analysis tools we use is provided below under the heading “Use of cookies and web analysis services”.

4. Contact and transmission of personal data

You have the possibility to contact us by telephone, mail, fax or email and to send us your inquiries. Contact with us is always voluntary.

Your request will be forwarded internally if necessary.

We do not transfer your enquiries to third countries or to organisations outside the EU.

After your request has been processed, we will delete your contact details immediately, but no later than seven days after the request has been processed. This storage period may be opposed by statutory retention periods, e.g. if your inquiry is in connection with a contract or a warranty or guarantee processing. In this case, we will store your request beyond the expiry of seven days only for the purpose of fulfilling the statutory storage obligations (Art. 6 Para. 1 Letter c DSGVO). In this case, we will delete your data at the latest upon expiry of the statutory retention period (§ 147 para. 3 AO), i.e. after 10 years, beginning with the conclusion of the contract. Once this retention period has expired, we will delete this data immediately without you having to ask us to do so.

We will only store your personal data on servers that are protected in accordance with DSVGO. CMR Container Maintenance Repair Hamburg GmbH may also pass on personal data to third parties who:

– are commissioned by us to perform functions or to supply goods or services for us;

– are our business partners and are located in the countries in which CMR operates; e.g. are carriers to fulfill your notifications for the delivery and/or collection of containers of your choice;

– are authorized by you to receive information from us;

– are part of an investigation of you or your activities if we have reason to believe that you have violated the Privacy Policy or the Terms of Use or otherwise engaged in unlawful activities, and we believe that disclosure to the police, any competent authority or law enforcement agency or your Internet service provider or network administrator is necessary;

– in the context of a sale (or intended sale) of all or part of the business of CMR Container Maintenance Repair Hamburg GmbH; and/or

– as required or permitted by law.

We will comply with all applicable data protection and privacy laws, including in particular the EU Data Protection Basic Regulation (“DSGVO”), when transferring your personal data to these recipients or disclosing your personal data to these recipients.

5. Notes on the use of cookies and online marketing

5.1 What are cookies?

In order to make visiting our online offer attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your mobile device. These text files are used for time-limited archiving of information. Your browser saves the cookies in the form of a readable text file as soon as you visit our pages. If you are registered with us, cookies help us recognize your device (computer, tablet or smartphone) the next time you visit our online services. Certain cookies may contain personal information.

5.2 What cookies do we use?

Some of the cookies we use enable you to use our online services (so-called session cookies). If this cookie is switched off, it is not possible to access our pages. The authentication cookie gives you access to the log-in area. Without this cookie, neither registration nor access to the log-in area is possible. These session cookies are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). We delete the data collected with the cookies after seven days from collection.

Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (so-called persistent cookies). Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. We use a so-called retargeting cookie for advertising purposes. This allows us to display interesting advertising offers for you on the Internet even outside our offers.

5.3 For what purposes and on what legal basis do we use cookies?

Most of the cookies we use do not store any information that identifies you as a person or makes you identifiable. Rather, these cookies provide us with general and anonymous information about the visitors to our online services, the information provided on the offers called, the browsers and operating systems used and from which cities our visitors come. We only record the IP address in abbreviated form in such a way that individual recognition and assignment is not possible.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If individual cookies used by us also process personal data, the processing is carried out in accordance with Art. 6 paragraph 1 letter b DSGVO to implement the contract with you.

As far as we – as discussed in detail below – collect data with cookies beyond the execution of the contract, this is done in order to gain knowledge for the optimisation of the functionalities and contents of our online offer. In particular, we use the offers of the following third-party providers to draw attention to our offers with their help. The data we collect on this allows us to measure how successful our online advertising is. We thus pursue the legitimate interest in finding out which offers are of interest to you within the framework of market research. This enables us to adapt our online offer to suit your needs. In addition, the statistical data transmitted to us enables us to identify faults and trace the calculation of advertising costs to us. The justification for this data processing arises under Article 6(1)(f) DSGVO.

5.4 How can you disable cookies?

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are switched off, our pages cannot be called up or only to a limited extent. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:

Internet Explorer:





5.5 Web Analysis Services

5.5.1 Google Analytics

We use the web analysis service Google Analytics in our online offer. This service is offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies which are stored on your computer and which enable an analysis of the use of our online offer.

The information generated by the cookie about your use of our online services (including your abbreviated IP address) will be transmitted to and stored by Google on servers in the United States. In this way, Google evaluates your use of our online services in order to create statistical reports for us on the activities in our online services and to provide us with further services associated with the use. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

We use Google Analytics in our online offer exclusively with the extension by the function “anonymize IP” for the purpose of web analysis. This setting ensures that Google Anlaytics deletes the last part of your IP address. Through this anonymization of your IP address a direct personal reference is excluded. By the extension your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and only shortened there. This also means that we do not come into possession of data that allows us to draw conclusions about your person.

Google Analytics also uses the Universal Analytics feature. Universal Analytics allows us to analyze the activities on our online offerings across all devices (e.g. when accessing from a notebook and later from a tablet). A pseudonymous user ID is already assigned to you as a

user when you register on our pages. The system also recognizes your User ID when you visit our site with another device. However, we do not assign names to the pseudonymous user ID.

We also do not transmit any personal data to Google. Data protection measures such as IP masking or browser add-ons are not restricted by the Universal Analytics function.

You can prevent the installation of cookies by setting your browser software accordingly. You can also prevent Google from collecting the data generated by the cookie and related to your use of our online services (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link:

As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to contradict Google’s data collection (to set an opt-out cookie). This will prevent Google Analytics from capturing data within our online offering in the future. This opt-out cookie only works in this Browser and only for this domain. If you delete your cookies in this browser, you have to click this link again)deactivate Google Analytics

If you have made any of the above deactivations, you may not be able to use the full functionality of our website.

For more information on how Google Analytics uses user data, please refer to Google’s privacy policy:

6. Your rights as data subject

In the following we would like to inform you about the rights which you as a person concerned have towards us with regard to the processing of your personal data.

6.1 The right of access

You have the right to request confirmation from us as to whether your personal data has been processed. If this is the case, you have the right to obtain information about the data collected, stored or used about your person as well as the following information:

The processing purposes;

the recipients or categories of recipients to whom we have disclosed or will disclose the personal information;

if possible, the planned duration for which we will store the personal information or, if that is not possible, the criteria for determining that duration;

the existence of further rights (see below);

if the personal data is not collected from you, all available information about the origin;

the existence of automated decision making including profiling and, where appropriate, further details.

You have the right to be informed of the appropriate guarantees in accordance with Art. 46 DSGVO if your data is transferred to a third country or an international organisation.

6.2 Right to rectification

You have the right to demand from us immediately the correction of incorrect or incomplete personal data concerning you.

6.3 Right to deletion

You can request that we delete the personal data concerning you immediately. We are obliged to delete your personal data immediately if one of the following reasons applies:

Your personal data is no longer necessary for the purposes for which we collected it or processed it in any other way.

You revoke your consent and there is no other legal basis for the processing.

You object (see below) to the processing.

Your personal data has been processed unlawfully.

The deletion of your personal data is necessary for us to fulfil a legal obligation under Union law or the law of the member states.

We have collected the personal data on the basis of the consent of a child.

6.4 Right to limit the processing:

You have the right to demand that we restrict processing if one of the following conditions is met:

You dispute the accuracy of the personal data.

The processing of the data is unlawful and you refuse to delete the personal data and instead demand the restriction of the use of the personal data.

We no longer need the personal data for the purposes of processing, but you need the data for the assertion, exercise or defense of legal claims; or

You have objected to the processing (see below) and it is not yet clear whether our legitimate reasons outweigh yours.

6.5 Right to information

If you have exercised the right to correction, deletion or limitation of processing against us, we are obliged to notify all recipients to whom the personal data concerning you have been disclosed of this correction, deletion or limitation of processing, unless this proves impossible or involves disproportionate effort. You shall have the right to be informed of such recipients.

6.6 Right to data transferability

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another responsible person without any hindrance on our part, provided that

the processing is based on a consent pursuant to Art. 6 para. 1 letter a DSGVO or Art. 9 para. 2 letter a DSGVO or on a contract pursuant to Art. 6 para. 1 letter b DSGVO and

processing is carried out using automated procedures.

In exercising this right, you may request that the personal data concerning you be transmitted directly by us to another responsible person, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this. The right to data transfer does not

apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

6.7 right of objection

You have the right, for reasons related to your particular situation, to object at any time to the processing of personal data concerning you on any of the following bases:

The processing of your personal data by us is necessary for the performance of a task which is in the public interest or in the exercise of official authority entrusted to us; or

the processing is necessary to protect our legitimate interests or those of a third party, unless your interests or fundamental freedoms prevail, which require the protection of your personal data.

You also have the right, for reasons arising from your particular situation, to object to the processing of your personal data which we carry out for scientific or historical research purposes or for statistical purposes, unless such processing is necessary for the performance of a task in the public interest.

6.8 Right of appeal to the supervisory authority

Do you think that the processing of your personal data violates applicable law? Then you have the right to complain to a supervisory authority, in particular in the country of your residence or workplace or the place where the alleged infringement was committed. If in doubt, you can contact the Hamburg Representative for Data Protection and Freedom of Information (Klosterwall 6 (Block C), 20095 Hamburg, Tel.: 040/42854-4040, E-Fax: 040/4279-11811, E-Mail:, who is responsible for us. In addition to the exercise of this right, any other administrative or judicial remedy shall remain unaffected.